Enter a default welcome message here via System > Configuration > Design

Mon- fri 8am - 4pm
Saturday 8:30am - 12:30pm
Closed Sundays and public holidays
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You are always Welcome to Acquire

This can be done at our bricks and mortar store where there is a vast selection of furniture, kitchenware and accessories . 

To find our location and opening hours visit our Contact Us page.

Alternatively selected lines are available to purchase online 24 hours a day 7 days a week.

 

How Do I Order Online?

1.Browse the website and add any items you wish to purchase by clicking on the “ADD TO CART”

2.Edit the quantities and products by clicking on “My cart” in the top right hand corner of the page.

2.When you would like to proceed to payment, click on the "Proceed to Checkout" out button to finalise your purchase order.

3.Log in to your existing account or create a new account

4.Confirm or Enter the "Billing Information"and press "CONTINUE"

5.Confirm or Enter the "Shipping Information" and press "CONTINUE" (this will be irrelevant for self collections)

6.Select a "Shipping Method" and press "CONTINUE" There are four methods you can choose
- PICKUP $0.00 for products you wish to self collect from the shop
- AUSTRALIA POST $10.00 for all "standard" products with a total cart price of $100 or less
- FREE SHIPPING $0.00 for all "standard" products with a total cart price of $100 or more
- REDVENOM or GEOGRAPHE DELIVERY for purchases that require a delivery service for "bulky" goods.
The value will vary according to your location and the number of items in your cart.

7.Enter your "PAYMENT INFORMATION"

The system will automaically default to process your credit card through the Eway gateway.
We accect Visa, Mastercard and Amex.
Enter your payment details and"CONTINUE"

PayPal is also an additional payment option. Select the PAyPal Logo and 'CONTINUE" if you wish to proceed with this method.
You will be asked to complete the "REVIEW ORDER" prior to entering your payment details with this option.

8.Review the order details and click "PLACE ORDER"


What happens after I place my order online?

After your order is placed online, you will receive an email confirmation with your order details

If any of your items are out of stock or we are unable to process payment, we will contact you within 2 business days of receiving your order.

After your items have been picked at our warehouse, we will notify you via your provided email address, that they are on their way or ready for collection.

If you have any queries relating to your delivery please contact us

 

How do I see my order information once I’ve placed my order?

You can access your invoice from the My Account page once you have processed your order.

A confirmation email with your order information will also be sent to your email address.

If you have misplaced your confirmation email you can log into your account from the website and view your past orders here.

Can I cancel or change my order?


Orders can be cancelled or changed if they have not been shipped. Please be aware that orders are generally shipped within one working day, so it is advisable  to contact us as soon as possible when you want to cancel or change an order.

 

How can I check the status of my order online?

You can follow the fulfilment status of your order from the My Account section of our website.

After your order has been picked, a confirmation email will be sent to the email address you provided.

If you are self collecting from the shop, the email will advise you that it is ready for pick up.

If your item was posted, this email will provide you with an Australian eParcel tracking number.

You can track the shipping status of your postal order at www.auspost.com.au/track .

If your item is a bulky good and requires a delivery service we will contact you to discuss logistics to your location.

Please note: delivery for bulky goods is only available for residents in the Perth metropolitan area extending down to Margaret River.

 

Can I place an order from a foreign country?

You can place an order from a foreign country; however orders can only be shipped to an Australian postal addresses.

 If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the site.

 

What forms of payment are accepted?

We accept MasterCard, Visa, and PayPal for online purchases.

Gift Vouchers may only be utilized for in-store purchases.

Cheques can be used for in-store purchases but goods will not be released until the cheque has cleared.

Direct Deposit is also permitted upon request for in-store purchases.

 

When is my credit card charged?

When you place an order using a credit card, the total dollar amount is authorised by your credit card company at the time of your purchase. Once this amount is authorised, your credit card will be debited the total amount of the order.

If you place an order and change your mind before the order is shipped, then you can contact our customer service centre and we can reverse the transaction.

If your credit card is declined when placing an order then your order will not be created in our system.

If at any point you are unsure if an order has gone through or not please  contact us and we will assist you.

 

Is my credit card and account information secure?

Acquire Home Living is a safe and secure site. We have advanced SSL (Secure Socket Layer) encryption and authentication software in place to ensure that your credit card and account details remain secure.